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• Category : Ai & ML

Challenge

standing in long lines and unpleasant interaction with bank personnel among things they hate most about their banking experience.

Approach

The use of natural language processing (NLP), a set of technologies aimed at recognizing human language and speech, has propelled the evolution of chatbots to the level where they can perform an impressive range of operations: from virtual assistants to automatic claims processing

Results

More accurate customer service. Improve customer experience. Expedited capturing, routing and processing of customer inquiries